What Is Conversational Commerce?

What Is the Difference Between a Bot and a ChatBot?

ecommerce chat bot

AI chatbots are not only important for saving money, but they can also help you save time and improve the efficiency of your team. According to Juniper Research, chat bots will save around 5 billion hours by 2023. AI bots have become a huge part of the customer service sector, especially when it comes to ecommerce. If you use conversational AI bots on your website, you can also save more than one million USD annually in customer service costs. Using a chatbot on your website to help your customers place an order can be a positive customer service experience for them. It is no secret that the customer experience you provide can make or break your brand.

The process of measuring the success of a chatbot is one that is hugely important when determining whether it is adding value to your business. Known as Lara, she is actually helping people by asking them questions using a conversational approach to determine what they are looking for. What makes chatbots so unique is that they are completely adaptable to a range of scenarios and situations.

Try a chatbot for your sales team today

For lead generation, the primary method customers offer companies is a lead generation form. While this is a good option, the chance of converting your customers with a lead generation form is between 2.5% to 5%. While this is a respectable conversion rate, businesses https://www.metadialog.com/ should also apply the ‘second net’ strategy, which is effective for those website visitors who do not convert with landing pages and forms. For example, here’s HOAS (The Foundation for Student Housing in the Helsinki Region) virtual assistant Helmi.

That’s because if companies go overboard giving customers too many choices, customers may not go through with their purchases. That’s because research has shown that too many choices can confuse and frustrate customers,  making ecommerce chat bot them doubtful about their purchases rather than confident. Businesses can use another effective customer acquisition tool and combine it with their email marketing efforts to develop a more powerful lead generation channel.

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Unlike many other chatbot companies, Drift focuses on creating a comprehensive communication experience. Its unique features, such as Drift Deal Room, create consolidated sales reports in shared spaces for companies and customers. However, it is not a CRM and does not include the level of features available in the most popular CRMs on the market.

ecommerce chat bot

If you feel that your business needs a chatbot, but you want to set it up yourself, you don’t need to worry. There are plenty of easy to use chatbot building platforms with intuitive interfaces that make it quick and simple to build a chatbot. Options like Octane.AI and ChattyPeople offer a completely code-free building process.

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Botsify has both a paid subscription that guides you through the process of creating a simple chatbot and a free service which you can use to build your own custom bots. Botsify makes it easy for non-programmers who want to avoid coding by offering a drag and drop interface for chatbot building. Chatbots are not the future of marketing and customer service any more – they have firmly arrived in the present. Customers increasingly prefer to use a chat service to ask questions about products and services and for resolving issues that come up.

ecommerce chat bot

But chatbots, since they can be directly connected to a database, can identify keywords in a customer’s price request, then quickly bring up prices for the right products. Even if a customer doesn’t buy a product, a chatbot can still try to get their email address and try to schedule a demo. Because of this, a company or business can provide a very competent sales agent that can bring them sales 24/7 at the fraction of the cost it would take to build a full-fledged sales team. Any company wishing to provide customers with their own digital assistant can use this chatbot use case to provide customers with in-depth, fast and efficient knowledge regarding the products they wish to buy.

But with an efficient AI chatbot in place,  you can see an immediate surge in positive customer experiences, conversions, and sales. If you want to run a successful eCommerce business at a scale, you need chatbots to maintain and talk to your customer base. It is not feasible today to hire multiple human agents who can provide an instant solution to the large volume of queries your business might get. Therefore, adapting to trends and welcoming an eCommerce chatbot to your business can pay off exponentially, and enrich your business with the following benefits. The platform Kik offers a Bot Dashboard for building bots to publish on their messaging app, which has over 15 million monthly users. For example, do you want a goal-oriented chatbot that supports sales and helps users to make a purchase?

  • With a chatbot you can filter the most common, repetitive and/or simple questions, as the computer program will take care of solving them without having to resort to your customer service staff.
  • Furthermore, bot analytics tools allow businesses to track customer interactions and improve their services.
  • By personalizing the questions a chatbot asks, you can direct customers to the best way to buy and create a better user experience along the way.
  • For most visitors, the answer to that is “yes.” When they open the chat window, they see additional questions they can answer with a simple click or touch.

Hiver, a service that provides shared-email services to companies, does this job beautifully. By the end, when the chatbot asks for their email address to book a demo or send a report, the visitor who took part in the chatbot quiz is much more likely to submit their email address. Request a free trial today and onboard Answer Bot as the newest member of your sales team. Even a simple name and email before answering queries gives your team a new, confirmed lead to follow up with. There is no coding knowledge needed when building a Facebook Messenger bot which makes it easily available for any company.

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Brands that have already implemented AI shopping assistants powered by trusted generative AI see satisfaction rates of up to 70%, results that are well above the average for conventional chatbots. Here at Meteor Space, we understand the importance of customer service for ecommerce businesses, which is why we aim to provide comprehensive services. Our customer ecommerce chat bot support team is experienced and can help resolve all issues your customers may have. We are experts when it comes to dealing with ecommerce customer support, helping you keep your customers happy and satisfied. Ultimately, the specific features and capabilities that are most important will depend on the specific use case and goals of the chatbot.

ecommerce chat bot

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